Information on refund and exchange of tickets for live events of the Ruhrfestspiele 2021

Due to the current situation and the requirements of the new Corona Protection Ordinance, we will not be able to hold any live events until June 1. Many of our planned events will instead take place digitally in our online venue, the Digital Ruhrfestspielhaus. We would appreciate it if you would exchange your booked ticket(s) for one of the digital events. Please note that tickets for a live event cannot be used directly for the corresponding digital event, but must be exchanged.

Also, unfortunately, for artistic and organizational reasons, we cannot digitize all live events. Of course, you can return any of your purchased tickets free of charge and receive a full refund. The refund will be made by bank transfer, excluding postage costs. You can also request a refund for your tickets in our online form. To do this, send the refund form back to us completely filled out. We ask for a little patience in this exceptional situation both for processing and for the return transfer.

Please note that due to the regulations, the Ruhrfestspiele ticket office is still not open to the public and can currently only be reached by phone, email and fax.

Contact the ticket office:
Tel. +49 2361 9218-0
Fax: +49 2361 921818
Mon- Fri 10:00 -18:00,
Sat 10:00 -14:00

Our colleagues in the ticket office will process the refunds immediately and we will do our best to complete all relevant formalities by the end of the festival on June 20.

>>> Refund Form